Enhancing Value
for Providers
In the credit balance industry, tough tactics are as outmoded as dosing children with castor oil—neither works. That’s why we are confident we can help you. Arbor builds strong working relationships with providers so we can meet your needs as we work down your onerous credit-balance backlog.
Our professionals arrive at your facility ready to delve into all assigned accounts—not just the largest ones. All Arbor field analysts attend Arbor Academy, our in-house training program, and new hires are mentored by seasoned analysts to ensure that they will accurately and efficiently resolve outstanding credit balances. We also are the only claims resolution expert that requires all field analysts to earn the designation of Certified Patient Account Technician (CPAT) from the American Association of Health Care Administrative Management (AAHAM). Our analysts also are active in industry organizations that keep them current, including the Healthcare Financial Management Association and the AAHAM.
We are so convinced that creating a professional, cooperative environment is the key to resolving more credit balances that we’ve based our entire operating model on delivering client-centered service.
The Arbor Difference
Developing constructive working relationships with providers is one of Arbor’s core values. Arbor:
- Sets productivity goals of resolving 25 percent more claims per day than providers’ internal requirements
- Works all assigned accounts, not just the biggest credit balances for client health plans
- Provides a high degree of security, with an SAS70 Type II internal-controls audit performed annually, and is HIPAA compliant
Arbor also works with providers to identify ways to prevent payment errors and increase productivity.
Providers Get on Board
Providers from coast to coast appreciate our unique approach to doing business. We work closely with hundreds of providers, including Aiken Regional Medical Centers, Cleveland Clinic, Duke University Health System, and Cedars-Sinai Medical Group.
Arkansas Methodist Medical Center
"Arbor Healthcare has been a great asset to our Business Office. Arbor's accuracy far surpasses that of other vendors we have worked with, and Arbor reduces our workload instead of adding to it."
~ Nancy Ray, Business Office Manager
Moses Cone Health System
"Arbor Healthcare has convinced me how valuable the right credit balance vendor can be. Arbor resolves credit balances right the first time, and as a result, has helped us reduce our credit balances almost in half, to less than one day of accounts receivables. The on-site staff has such a great relationship with us that we forget they work for Arbor and not Moses Cone Health System."
~Regina Loflin, Supervisor, Patient Accounting Services
By working to resolve all outstanding credit balances for providers, we’ve built our company by bringing value to both health plans and providers.
