“We prefer partnering with Arbor, an independent Third Party Recovery Firm with no split allegiances.”
- Recovery Manager, Blue Cross Plan
“We appreciate the assistance Arbor Health has provided us, and anticipate a long standing relationship with them.”
- Director, Business Office Operations
“Arbor’s Lumen technology represents a paradigm shift in overpayment identification and recovery.”
- Director, Cost Containment
“We want to work with a company like Arbor who focuses on Provider Relationships. Our strong Contract Provider relationships are a key to our claim operation ”
- Director of Claims, Blue Cross Plan
“It is very rare that we find someone as professional, capable, and courteous as Arbor’s Provider Service Analysts. They truly have done an outstanding job in helping us get current with our errant reimbursements. They work and interact very well with our staff, have tremendous initiative, and demonstrate a commitment to excellence.”
- CFO
“Prior to working with Arbor, we did not have any on-site representation at network facilities. Our partnership with Arbor has resulted in improved provider relations, timely recoveries, and enhanced cost avoidance.”
- VP, Medicaid MCO
“It has been our good fortune to work with and benefit from Arbor’s field analysts for the resolution of our errant payments. Their experience, good judgment and commitment are exceedingly effective.”
- Associate Director, Patient Financial Services
“Arbor Health does an exceptional job. I love working with them.”
- Director of Patient Financial Services Provider
“Arbor responds well to our needs and addresses expectations upfront.”
- Lead Reporting Analyst, Claim Operations
“I would recommend Arbor Health to anyone who has a need for quality and dependable service.”
- Director, Patient Accounting
“I value my relationship with Arbor. Together, we’ve been able to achieve maximum results.”
- Vice President of Operations and Technology
“Arbor is efficient and works well with our staff.”
- Supervisor of Refunds
“Arbor has always been professional, efficient and very responsive. They understand our business needs.”
- Medicaid RAC Contractor
“While we have previously worked with companies, who provide a similar program, we prefer working with Arbor. Their productivity ratio is greater with less error percentage than our other analyst and their staff is friendly, experienced, and responsive to our needs.”
- Director, Patient Financial Services

 

The following Privacy Policy describes the online information and privacy practices for ArborHealth.com, a web site owned and operated by Arbor Health, LLC.  When you use ArborHealth.com or provide us your personal information online, you consent to the information practices described in this policy.

What information do we collect?
We may collect names, email addresses and phone numbers from individuals who submit information requests through our web site.

How is the information used?
We use the information we collect to respond to the information requests we receive. All of the customer data we collect is protected against unauthorized access using industry-standard security measures. Please note, however, that no method of transmission and storage is 100% secure.  Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Does Arbor Health share personal information with others?
Arbor Health does not disclose your personal information to third parties, except in certain limited circumstances described in this policy.  We may share your information with certain authorized third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes in connection with your information request. These third parties are prohibited from using your personally identifiable information for any purpose other than providing the services that we have requested them to provide on our behalf.

If Arbor Health or one of its affiliates or business units goes through a business transition, such as a merger, acquisition by another company, or a sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred.  We will notify you via email or via a prominent notice on our website (for at least 30 days) of any such change in ownership or control of your personal information.

Lastly, we reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.

Does Arbor Health use cookies, other technologies or third parties to collect information?
You may have read about "cookies," tiny nuggets of information that are stored by your browser on your computer’s hard drive. Rest assured that our cookies do not contain, and are not linked to, any of your personally identifying information, but they enable us to improve the site so that it is easier to use. Most Web browsers automatically accept cookies, but if you prefer, you can usually change the preferences on your browser to prevent this.  ArborHealth.com does not require that your browser accept cookies to use our web site.

We may use third party web analytics software that automatically collects anonymous information such as referring websites (i.e. the site(s) you visited prior to ArborHealth.com), pages within ArborHealth.com that you visit, your browser, and on-site searches, among other things. This anonymous clickstream data helps us understand how visitors use our Web site so that we can continue to improve the content and organization of the site.

We may also use third-party advertising companies to serve ads on sites on which we advertise.  Third-party advertising technology (1) uses information derived from your visits to this Web site and the sites on which we advertise to serve ads to you and (2) places a unique third-party cookie or cookies on your browser.  In addition, we may use Web beacons, provided by third-party advertising companies, to help manage and optimize our online advertising.  Web beacons enable us to recognize a browser’s cookie when a browser visits this site, and to learn which banner ads bring users to our Web site.

By using our web site, you consent to the collection and use of this information by ArborHealth.com.

If there are ever changes to our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, and how we use it.

The effective date of this privacy policy is November 13, 2007

If you have questions or comments about our privacy policy, please click here to contact us.

©2013 Arbor Health. Privacy Policy