Accelerating Recoveries and Improving Outcomes
Arbor Healthcare leads the healthcare field with the most productive national network of onsite credit balance analysts. With access to the providers’ complete payment record of each claim, Arbor analysts accurately resolve the errors, optimizing recoveries for health plans and minimizing processing time and costs for payers and providers.
Instead of taking an adversarial stance with providers, we have embraced a collaborative approach that:
- Accelerates recoveries
- Improves outcomes
- Reduces claims management costs
- Maximizes the opportunities to identify overpayments within the legal window
- Enhances relationships between health plans and providers
The Arbor Way
As the only credit-balance company requiring its onsite analysts to earn the Certified Patient Account Technician (CPAT) designation from the American Association of Healthcare Administrative Management, Arbor field employees have the qualifications needed to deliver consistently accurate work. What’s more, we set productivity goals of resolving 25 percent more claims per day than providers’ internal requirements. Working closely with providers to analyze and quickly resolve credit balances, we are able to expedite returns by sending recovered overpayments to health plans within 45 days. And we don’t maintain those overpayments in interest-bearing accounts.
The Arbor Assurance
Our onsite field analysts are team players who work all assigned accounts, not just the largest overpayments for client health plans—to ensure we recover all of a client’s overpayments while clearing up onerous credit balance backlogs for providers. With our highly trained analysts and quality control processes, we strive to make sure the work is done right the first time, every time.
Arbor offers personalized service to every client. Using propriety software, we tailor reports and analysis to meet the specific needs of each health plan. We also provide a high degree of security, including ensuring HIPAA compliance and holding annual SAS70 Type II internal-controls audits.
More Health Plans Join Forces With Arbor Healthcare
More than 300 health plans throughout the United States rely on Arbor Healthcare.
To find out more about how Arbor can help you, contact us.
