“We prefer partnering with Arbor, an independent Third Party Recovery Firm with no split allegiances.”
- Recovery Manager, Blue Cross Plan
“I would recommend Arbor Health to anyone who has a need for quality and dependable service.”
- Director, Patient Accounting
“Arbor’s Lumen technology represents a paradigm shift in overpayment identification and recovery.”
- Director, Cost Containment
“It is very rare that we find someone as professional, capable, and courteous as Arbor’s Provider Service Analysts. They truly have done an outstanding job in helping us get current with our errant reimbursements. They work and interact very well with our staff, have tremendous initiative, and demonstrate a commitment to excellence.”
- CFO
“Arbor responds well to our needs and addresses expectations upfront.”
- Lead Reporting Analyst, Claim Operations
“I value my relationship with Arbor. Together, we’ve been able to achieve maximum results.”
- Vice President of Operations and Technology
“We appreciate the assistance Arbor Health has provided us, and anticipate a long standing relationship with them.”
- Director, Business Office Operations
“Arbor is efficient and works well with our staff.”
- Supervisor of Refunds
“Arbor Health does an exceptional job. I love working with them.”
- Director of Patient Financial Services Provider
“Prior to working with Arbor, we did not have any on-site representation at network facilities. Our partnership with Arbor has resulted in improved provider relations, timely recoveries, and enhanced cost avoidance.”
- VP, Medicaid MCO
“Arbor has always been professional, efficient and very responsive. They understand our business needs.”
- Medicaid RAC Contractor
“It has been our good fortune to work with and benefit from Arbor’s field analysts for the resolution of our errant payments. Their experience, good judgment and commitment are exceedingly effective.”
- Associate Director, Patient Financial Services
“While we have previously worked with companies, who provide a similar program, we prefer working with Arbor. Their productivity ratio is greater with less error percentage than our other analyst and their staff is friendly, experienced, and responsive to our needs.”
- Director, Patient Financial Services
“We want to work with a company like Arbor who focuses on Provider Relationships. Our strong Contract Provider relationships are a key to our claim operation ”
- Director of Claims, Blue Cross Plan

Arbor developed Lumen, the technology solution that completely automates time and resource-intensive processes of identifying errant claims.   Lumen replicates work that used to be performed manually and resolves any issues or problems that might occur with a faster, higher rate of accuracy than a human operator.  Lumen’s efficiency improves quality, reduces resource cost and makes turnaround time, real-time.  As a client of Arbor Health using Lumen, you have the ability to view claim activity, analyze error trends, and develop reports. 

For more information, please contact info@arborhealth.com.

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