About Arbor
Platform for Performance
Arbor Healthcare’s operating model is designed to deliver the highest performance.
- Arbor is the only credit-balance recovery company to require its onsite analysts to earn the designation of Certified Patient Account Technician (CPAT) from the American Association of Health Care Administrative Management
- Arbor sets productivity goals of resolving 25 percent more claims per day than providers’ internal requirements
- Arbor achieves a high accuracy rate on claims worked
- Arbor expedites returns by sending recovered overpayments to health plans within 45 days and does not maintain overpayments in interest-bearing accounts
- Arbor works all assigned accounts at the providers, not just the biggest overpayments for client health plans—to ensure recovery of all health plan overpayments while clearing up onerous credit-balance backlogs for providers
- Arbor provides a high degree of security—SAS70 Type II internal-controls audit performed annually and HIPAA compliant
